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PROFESSIONAL
MY KNOWLEDGE LEVEL IN SOFTWARE
ARNOLD
ZBRUSH
4 YEARS
MAYA
3 YEARS
PHOTOSHOP
8 YEARS
12 YEARS
UNREAL ENGINE
6 YEARS
AFTER EFFECTS
STUBSTANCE-PAINTER
5 YEARS
3 YEARS
The Animation school
Student / SRC
2014 - 2017
Sandton, South Africa
- Three year course in 2D and 3D Animation
- photo illustrator (Adobe suit)
- Back Ground artist
- 3D Generalist (Maya)
Dragon Computer Services
Client IT support
2012-2018
Sandton, South Africa
Roles and responsibilities:
• Provided 1st line technical support, answering support queries via phone & email.
• Used remote control software tools or visited client(s)/user(s) to provide fault resolution and diagnosis
• Determined the nature of faults and the steps required to solve the issues
• Desktop and server build and repairs
• Documented and maintained help desk policies and procedures
• Updates and maintenance of the IT services desk authorized users database
MM-ICT Limited
1st/2nd line IT support analyst - network and systems support
2021-2024
London, Greater London
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Technical support & systems administration
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Provide 1st and 2nd line technical support, resolving hardware and software issues promptly and effectively.
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Support and maintain windows 7, 10, and 11 operating systems, including troubleshooting and performance optimization.
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Build and deploy standardized windows images/templates for new laptops and desktops.
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Manage laptop and desktop repairs, ensuring optimal functionality and performance.
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Project coordination & communication
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Act as a liaison between mm-ict and 3rd party contractors, ensuring smooth collaboration and project delivery.
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Serve as a conduit between clients and mm-ict, maintaining clear communication and alignment on technical requirements.
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Lead network, hardware, and infrastructure projects from initiation to completion, including cabling surveys, installations, and documentation handover.
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Hardware & infrastructure
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Lead on mounts, surveys, and installations for various hardware devices to enhance workplace functionality.
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Install and program desktops, ensuring seamless integration and system performance.
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Organize and manage office operations using KVMs systems to control multiple devices efficiently.
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Plan, install, and set up CCTV systems
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Networking & communications
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Install and maintain VoIP systems, ensuring effective and reliable communication solutions.
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Conduct VoIP and wi-fi surveys, maintaining accurate data and optimizing network performance.
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Design and produce network, patch, and cabinet diagrams using standardized Visio templates.
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Documentation & knowledge sharing
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Author comprehensive technical guides and documentation for multiple projects, detailing system builds, installations, and operational procedures.
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Maintain thorough project records, audits, and system documentation to support ongoing maintenance and handovers.
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Key successes:
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-Emplacing organized systems
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Developed a color-coded system for different network connections, enhancing network management.
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-Designed company website
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Designed the website for mm-ict, highlighting technological expertise and innovation
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-Custom templates
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Created templates for classroom surveys and Visio network diagrams, streamlining project workflows
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-Implemented digital plans
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Implemented digital plans for all suites, optimizing network infrastructure across multiple environments
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-Comprehensive cabling surveys
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Conducted comprehensive cabling surveys and installations, guaranteeing efficient network connectivity
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-Managed installations
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Spearheaded installations as head of installations, overseeing successful deployment of network systems
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Floor sales
2012
Sandton, South Africa
Roles and responsibilities:
• Trained and certified at the genius bar
• Customer care with apple hardware,software and services advice
Sphere Animation
Job shadowing
2017
Johannesburg, South Africa
-Job shadowing
-Learning how to work in a professional work environment.
-part time experience.
Cabletech South
Infrastructure technician/ 1st line network support
2018-2021
London
Roles and responsibilities:
• Design of structured cabling solutions
• Assisting with the management and implementation of server and desktop migrations
• Liaising with client engineers where resource augmentation was required
• Coordinating the work schedules at client sites and prioritisation of tasks where there were competingrequirements
• Running diverse projects at multiple customer sites
ClickOn-IT London (CITL)
ICT system/network engineer
August 2024 to February 2026
London, Greater London
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Technical support
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Provide 1st line and 2nd line IT support, both onsite and remote
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Troubleshoot and resolve hardware, software, and network issues
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Perform pc and laptop diagnostics and repairs
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Infrastructure & networking
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Install, terminate, and test network cabling
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Audit and document existing network infrastructure
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Design and implement network containment systems
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Act as a network engineer and consultant on client projects
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Systems & AV
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Install and maintain audio-visual (AV) systems
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Build, configure, and install servers’ cabinets
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Create digital site plans, mapping all connected devices
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Plan, install, and set up CCTV systems
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Project management & delivery
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Conduct and support survey projects
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Manage installation teams and oversee project delivery
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Apply problem-solving skills to ensure smooth project execution
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Treatment Studio
Hardware manager - Temp
March 2026 to June 2026
London, Greater London
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Roles and responsibilitiesTechnical support
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Provide 1st line and 2nd line IT support, both onsite and remote
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Troubleshoot and resolve hardware, software, and network issues
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Perform pc and laptop diagnostics and repairsInfrastructure & networking
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terminate, and test network cabling
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Audit and document existing network infrastructure
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Design and implement network containment systems
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Act as a network engineer and consultant on client projects
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Minor skills Learnt
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VMs(Proxmox)
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Iscusi